30-Day Money Back Guarantee
At HEIST, we are dedicated to providing exceptional care for your timepieces with products you can trust.
We stand firmly behind the quality of Heist Watch Cleaner and its ability to deliver total satisfaction. However, if you’re unimpressed with your purchase for any reason, you can return the product within 30 days for a full refund or exchange, no questions asked.
How Our Returns Process Works
- Initiating a Return: Contact our customer service team within 30 days of receipt. Provide your order number and a brief explanation of the issue, and we'll get the ball rolling.
- Preparing Your Return: Ensure your HEIST Watch Cleaner is in its original condition with packaging intact. If the product came with any additional accessories or instructions, please include those too.
- Shipping the Product: We’ll provide you with a shipping label and instructions on sending the item back to us. Please get (and keep hold of...) proof of shipping until your return is processed.
- Receiving Your Refund: Once we receive the product, we’ll process your refund or exchange within 5-7 business days. Refunds will be issued straight to your original payment method.
Take Note
- The 30-day period begins on the date your HEIST Watch Cleaner is delivered.
- Returns are only accepted for products purchased through our official website.
- Items showing signs of excessive use, damage, or tampering may not qualify for a refund. You've been warned...
- Return shipping costs may apply.
Our Commitment to You
Don't get it twisted: your satisfaction is our top priority. If you have any concerns or require any assistance, our team is here to help. That means you can shop with confidence and experience the HEIST difference... it's a life-changer, for real.